About Product : VarNik Support Center is a widely-used and trusted open source support ticket system.
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. It comes packed with more features and tools than most of the expensive (and complex) support ticket systems in the market.
You can create custom lists of data to add to each ticket or specific help topics for clients to choose from when creating a ticket.
Custom Fields/Forms/Lists can be added to each web ticket created or only show up when a specific help topic is chosen. They can be configured as best suits your business needs.
By using the filter system, VarNik Support Center empowers you to automate the creation and routing of tickets. Set actions.